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How do I check my balance using Load-n-go Easypay Mobile Text Message Banking?
Send the text message “BAL” to 42265.

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How do I discontinue the balance inquiry service?

Send the text message “STOP” to 42265. We will send you a confirmation that you will not be able to use the text message service until you reactivate the service.

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How do I reactivate my Load-n-go Easypay Mobile Text Message Banking Service?

If you have cancelled your service by texting “STOP,” you will need to register for the service again.

How long does it take to get a response message via text messaging?

You’ll usually receive a text message response within a minute. Exact timing will depend on your mobile service provider.

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Are text commands text sensitive?

No, text commands are not case-sensitive. You can type “bal” or “BAL” to 42265.

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I have changed my mobile phone but have the same mobile phone number. Will my Text Message Banking service continue to work?

We tie your mobile phone number to your text message service. Since you still have the same mobile phone number, your Text Message Banking service will continue to work.

I have changed my mobile phone number. Will my Text Message Banking service continue to work?

We tie your mobile phone number to your text message service so it will not. It is recommended that you terminate your service on the old phone number before you disconnect your phone. You can terminate your service by texting“STOP” to 42265. In order to begin the service using your new phone number, you will need to register for the service again.


Is it safe to bank using the Load-n-go Easypay Mobile Text Message Banking Service?

Yes. Load-n-go Easypay Text Message Banking service does not send text messages with any confidential information about you or your accounts. For example, account numbers are never displayed via text messages and instead are represented by the mobile account nickname that you specify during enrollment.

How often can I access my primary account balance?

You may access your balance as often as needed. Standard carrier rates apply.

What will I see when I text BAL to 42265 to get my balance?

You will see something like the following:
Your Load-n-go Easypay: chk1 bal: $3400.45 at 1:10am EST Jan-01 Carrier rates apply

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Can I take other action once I've received my balance?

Currently the service allows you to receive your primary account balance only.

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How do I exit safely once I've looked at my text balance?

You simply exit. If desired, you can first delete this text message from your phone.

How often is Load-n-go Easypay Mobile Text Message Banking Service available?
24 hours a day, 7 days a week.

Is there a fee to use Load-n-go Easypay Text Message Banking?

Load-n-go Easypay  does not charge fees to use Text Message Banking; however your wireless service provider may charge additional fees for text messaging services. Contact your wireless service provider to get additional information on their applicable fees.
   

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