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Common Questions about Direct Deposit
What is direct deposit?
Direct deposit is a service that allows you to authorize your employer or benefits providers to electronically send your pay directly to into your prepaid account.

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How do I setup direct deposit?
  1. Ask your employer or benefits provider if direct deposit is available.
  2. Print your personalized direct deposit form:
    1. Visit https://loadngoeasyhpay.com/mydirectdepositform.pdf
    2. Print out your direct deposit form
    3. Fill in how much money you'd like to add to your prepaid account - a portion of your paycheck (1% to 100%) or a fixed dollar amount ($10 and up)
  3. Sign the form and hand it to your employer or benefits provider
Where can I get a direct deposit form?
Go to https://loadngoeasyhpay.com/mydirectdepositform.pdf to access your Direct Deposit form or you can ask your employer for a Direct Deposit Form.

How do I find my routing and account numbers?
Your routing number will be already filled in on the direct deposit form you print out. To find your account number you will need the card carrier you received with your card, or you may call Customer Service at 877- 850-9652 to get your account number.

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If I setup my direct deposit, how long will it take to start working?
Generally, it takes 1-2 pay periods for your employer or benefits provider to start depositing your check in your prepaid account.

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Am I eligible for direct deposit?
Yes. Most employers and benefits providers offer direct deposit as an option to get your money. Check with your employer or benefits provider to verify.

When will the money from my payroll check be available with direct deposit?
Payroll checks received by direct deposit are available the same business day they are received by us. The date is typically on your payday if your payday is a normal business day.


How much does direct deposit cost?
Load-n-go offers direct deposits to your card at no cost. This service is easy to set up and a convenient way to access your cash immediately without paying check cashing fees.


Can I use direct deposit to deposit my tax refund?
Yes. You can deposit your tax refund or other one time payments from institutions that offer direct deposit. Use the routing number and Direct Deposit Account (DDA) number provided on your direct deposit form. There is a direct deposit limit of $5,000 so if you expect your tax refund to be more than $5,000 you should not set up direct deposit because the deposit will be refused.

What happens to my direct deposit if I change jobs?
The payments from your previous job will stop automatically. To restart direct deposit with your new employer, fill out another direct deposit form, sign it and hand it to your new employer.

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The easypay Card is issued by Palm Desert National Bank, Palm Desert, CA, pursuant to a license from MasterCard Incorporated.

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